Manager, Medical Coding Operations - Remote

At e4health, we Empower Better Health. The e4health Team is on a relentless mission to care for those teams who care for others. We bring our passion, ingenuity, and expertise to every engagement. In joining our Team, we want your help to provide our customers with powerful solutions in the pursuit of quality, integrity, clinical and financial value across healthcare.

Our People make the difference. Serving more than 400 hospitals and health systems nationwide for nearly two decades, e4health provides solutions to tackle the toughest problems in healthcare with unmatched technology, mid-revenue cycle, and operational expertise. e4health solutions streamline clinical, financial, and health information data and workflows, optimize coding, quality, and clinical documentation integrity processes, and address health IT operational challenges to deliver material results for healthcare organizations across the country. Learn more about us at www.e4.health.

Manager, Medical Coding Operations - Remote

JOB SUMMARY:

The Medical Coding Operations Manager is responsible for day-to-day operations, productivity, quality, education, employee management and development within a specific consultant or client group. The position is involved in candidate hiring, employee production workflow management and disciplinary issues. The Medical Coding Operations Manager builds solid, profitable relationships with clients through the delivery of exceptional customer service characterized by mutual respect, understanding, and trust.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Consultant Management

• • Ensures direct reports maintain established customer service standards by overseeing and monitoring client facility operations.  
  • Works with leadership to maintain benchmark quality standards within the assigned specific client group. Monitors quality provides constructive feedback to employees regarding quality issues as needed and assists Leadership with developing performance improvement plans for underperforming employees to achieve company quality standards.  
  • Collaborates with leadership to maintain productivity benchmarks of consultants. Assists in the development of site-specific baseline productivity standards utilizing reports to manage coder productivity. Provide feedback and mentoring as needed to achieve productivity standards.  
  • Assists leadership with implementation, compliance, tracking, and completion of coding education training to internal coding and auditing staff. Keeps Leadership informed if any consultant is not complying or underperforming during established training milestones.  
  • Attends meetings with Senior Leadership as requested.  
  • Performs scheduled billable activities as appropriate.  

Client Management

• • Responsible for coding services customers and assists in operations of these engagements.  
  • Maintains client retention and satisfaction. Responsive to client needs, anticipates problems and takes action for resolution before they develop into significant customer issues/dissatisfaction as pertains to coding quality. Keeps Leadership informed of customer  
  • Responds to customer concerns in a timely and professional  
  • Escalates customer issues/concerns/problems in a pro-active and timely manner to Leadership to resolve client  
  • Informs Leadership of new business opportunities with existing customers and provides input that will assist sales and others as appropriate to pursue and close such  
  • Assist with coordination of new account start up in conjunction with Leadership.  

REQUIRED QUALIFICATIONS: 

• RHIA or RHIT required, or Bachelor’s degree in related area required.  

• Approved AHIMA or AAPC coding credential required.  

• Minimum combined 7 years experience in medical coding/auditing, with at least 3 years in a management role. 

• Experience with production coding, including tracking productivity metrics, identifying coding trends, and supporting coder education through targeted resources, preferred 

• Experience with multiple health facilities, provider practices, and vendor-related organizations strongly preferred 

• Experience with multiple electronic health record and billing systems required.  

• Extremely skilled with Microsoft Office Suite applications (Outlook, Word, Excel). Ability to build and manage spreadsheets and PowerPoint presentations on a consistent basis.   

• Ability to track and trend data and perform data analysis.  

• Must communicate effectively at all levels inside and outside of the organization and express ideas and information clearly and concisely, in both verbal and written form.  

KEY SUCCESS ATTRIBUTES:   

• Integrity, passion, and ethics are required   

• Demonstrates strong collaboration skills   

• Has strong analytic and problem-solving abilities and techniques   

• Exhibit consistent initiative with strong drive for results and success   

• Demonstrate commitment to a team environment    

• Well-developed written, verbal, and presentation communication skills including deep listening and attention to detail 

• Ability to self-motivate and self-direct 

• Possess strong time management and organizational skills 

• Commitment and adherence to company Core Values  
   

CORE COMPETENCIES:  

• High level of integrity & ethical judgement 

• Communication 

• Consistency and Reliability   

• Meeting Standards  

BENEFITS:
We offer an excellent salary, full benefits package including 401(k) with company match and discretionary profit sharing, group medical, dental, vision, life, & short-term disability insurance, and PTO policy.

PHYSICAL DEMANDS OF THE ESSENTIAL FUNCTIONS:

Sitting, talking, hearing and near vision are required over 90% of the time. Feeling is required over 90% of the time and reaching is required about 50% of the time. Ability to travel to field sites may be required up to 15% of the time.

WORKING CONDITIONS WHILE PERFORMING ESSENTIAL FUNCTIONS:

Over 90% of the time is spent indoors, with protection from weather conditions. Exposure to noise levels that may be distracting or uncomfortable is present in only unusual situations.

e4health is an equal opportunity employer and will consider all applications without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, gender, sexual orientation, gender identity or any other legally protected category.

Applicants for U.S. based positions with e4health must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.